Returns Policy

Here at led-handrails we are confident that all our products are produced to the highest quality possible. Being so confident in our products, we are excited to offer a 2 year guarantee on all of the products we produce. Being able to cover parts and materials which are used within the making of your handrail and will arrange for a replacement if you have any problems. 

However, there are some exclusions within this… 

•         Accidental Damage
•         Misuse
•         Commercial Installations
•         Modification
•         Wear & Tear
•         Exposure To Elements

Returning an Item

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our ‘Contact Us’ form, or you can reach us via private message on Facebook or on Twitter.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name
-Order number
-Product name and code
-Picture of the fault
-Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the ‘Contact Us’ form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.